You tap Withdraw, you pick PayPal, and instead of a confirmation you get a grey banner: balance review in progress. Nobody warned you this could happen, the in-app help is thin, and the Reddit threads are a mix of "cleared in twelve hours" and "it has been a week". This page is the explanation we wish Scrambly published itself: what the review is, why it was triggered, how long the different kinds actually take, and the one way of contacting support that people say works.
We have covered Scrambly from a few angles already. If you are deciding whether to install it, start with the full review or the legitimacy check. If you want to know what a month of walking is worth there, that is how much Scrambly pays. This one is only for people who already have money stuck.
First, work out which message you are looking at
Scrambly uses three different holds and they get lumped together online as "balance review". They are run by different people and have different clocks, so identifying yours is most of the battle.
Message 1
"Balance review in progress"
Scrambly's own check. It fires at the moment you request a withdrawal and freezes the balance while someone looks at how the coins were earned. Scrambly's stated window is 24 hours. The March 2026 reports we read were resolved in roughly 12 hours once a web ticket was in, and the user then withdrew the full $50 that had triggered it.
Who to chase: Scrambly, via a Freshdesk ticket (details below).
Message 2
"Your reward needs to be reviewed by sender" or "payment delayed"
This one appears after the withdrawal has been accepted. Scrambly does not pay you directly; the money goes out through Tremendous, a rewards-payment company, and Tremendous runs its own checks on larger or frequent payments. Scrambly's help centre says these are handled manually every day and usually clear within 24 hours. The user above was told three days for a second $50 withdrawal in the same week, and that is the figure we would plan around.
Who to chase: Nobody, at first. Scrambly's help page says explicitly not to open a ticket for this one. Give it three working days.
Message 3
"Balance double-verification"
The slow one. Scrambly asks you to open a support ticket under a category of the same name, and may then ask for ID details or proof that you really completed an offer: screenshots, the date you installed a game, how many hours you played. Older threads from late 2025 describe two days for the initial response, then another three before the withdrawal was released, for a balance of $15.
Who to chase: Scrambly, and you have to start it yourself. Nothing happens until the ticket exists.
One more thing that is not a review at all but gets mistaken for one: if you can still see a Redeem button next to the transaction in your withdrawals list, the withdrawal was never finished. Tap it. Scrambly's own help article says payouts normally land within a couple of minutes once that step is done, with occasional delays of up to a day.
Why it happened to you
Scrambly is a get-paid-to platform. Most of the money in your balance did not come from walking; it came from game publishers paying Scrambly when you hit a level, and Scrambly passing a cut to you. Publishers claw that money back if the install looks fraudulent, so Scrambly has every incentive to check before paying out. From the patterns in user reports, the review is most likely when:
- It is your first withdrawal, or your first above about $20.
- A large chunk of the balance arrived from a single game offer in a short time.
- A 24-hour or 25 percent earnings boost is active, which inflates the number being paid out.
- You are withdrawing a second time within a few days of the first.
- Your IP, device or payment email does not match the country on your ID.
Walking rewards are almost never the cause. Step coins trickle in at a rate that would take months to reach a review threshold, which is one of several reasons we keep saying Scrambly is a games app with a pedometer attached rather than a walking app.
The support route that actually gets a reply
This is the single most useful thing in the threads we read, repeated by several people independently. There are three ways to contact Scrambly and they are not equal.
| Route | What users report |
|---|---|
| Emailing support@scrambly.io | A month with no answer, in one case. Do not rely on it. |
| In-app support form | Sent at the same time as a web ticket, the in-app one got no response while the web one did. |
| scrambly.freshdesk.com in a browser | Answered within the day. You can create a login, see whether the ticket is open or closed, and keep the whole conversation in one place. |
When you write the ticket, give them what they would otherwise have to ask for: the withdrawal amount and method, the date, which offer or offers made up most of the balance, and screenshots of the completed levels if you have them. The double-verification cases drag on precisely because each request for information adds a day or two.
A realistic timeline
Hour 0 Withdrawal requested, "balance review in progress" appears. Open a Freshdesk ticket the same day.
Hours 12 to 24 Scrambly clears the balance review. Withdrawal goes through to Tremendous.
Days 1 to 3 If Tremendous flags it, you see "payment delayed". No ticket needed; wait.
Day 3 to 5 Money arrives in PayPal or the gift card email lands. If you are past day five with no update, reply on your existing ticket rather than opening a new one.
Will the boost I had active be wasted?
This was the actual worry in the thread that prompted this page: a 24-hour boost ticking down while the balance was frozen. The answer from that user's experience is reassuring. The hold is on withdrawing, not on earning. Coins kept accruing at the boosted rate during the review, and the next milestone was reached and paid separately. What you cannot do is cash out the boosted coins until both the balance review and any payment review are finished, so if you time a boost around a specific purchase, build in a week.
When the review is bad news
Most reviews end with the money paid. The ones that end with a closed account tend to share a cause, and Scrambly's own verification rules spell most of them out: using a VPN or emulator to complete offers, holding more than one account, or verifying with documents that are not yours. The ID step only accepts government documents from the United States, the United Kingdom or Canada, so someone outside those countries who got past it has, by definition, used someone else's paperwork, and that is the kind of thing a double-verification is designed to catch.
If none of that applies to you and the review has gone past a week with no response on the web ticket, the practical options are limited. Scrambly's listing is on the official app stores, so a factual store review describing the dates tends to get a reply from the company; so does a polite post on the r/Scrambly_Official subreddit, where a community manager has been active. Chargebacks are not an option because no money left your account.
Avoiding the next one
- Do the ID verification from your profile before you need it, not during a withdrawal. It is a five-minute selfie-and-document step and it removes one variable.
- Withdraw in smaller, regular amounts rather than letting the balance climb. The minimum is 1,000 coins, or $1, and several of the gift cards start at $5 or $10. Big round numbers are what get looked at.
- Screenshot the milestone screen when a game pays out. It is the first thing a double-verification asks for.
- Keep the same device, network and payment email from signup onwards.
- Treat the walking coins as a bonus, not a plan. If getting paid for steps is the point, apps built around steps have far simpler payout rules; we compare them in apps that pay you to walk.
If you are walking anyway
Fitcoin, our own app, pays you for the walking and the workouts you were already doing by reading Apple Health or Health Connect. There is no offerwall and no balance review, because the rewards are partner offers rather than cash transfers. It is a different deal, and we would rather you compare it honestly than take our word for it: is Fitcoin legit.
Try FitcoinQuestions people are asking
How long does a Scrambly balance review take?
Scrambly says up to 24 hours, and the recent reports we found landed inside that, typically 12 to 24 hours. A separate payment review by Tremendous, the company that actually sends the money, can add another two to three days on top.
Why did Scrambly put my balance under review?
It is a fraud check triggered by the withdrawal itself, usually a larger or first cash-out, a boosted balance, or earnings that arrived quickly from a single game offer. It is not an accusation, and most reviews clear without the user doing anything.
Does the balance review mean I lose my coins?
Normally no. The balance is held, not removed. Where accounts have been closed it has been because the review found offers completed against the rules, such as using a VPN, a second account or someone else's ID.
Should I email support or use the app to chase it?
Open a ticket at scrambly.freshdesk.com in a browser. Users consistently report that web tickets get answered and give you a login to track progress, while emails to the support address and in-app messages can sit for weeks.
Is the balance review the same as ID verification?
No. ID verification is the one-time selfie and document check before your first withdrawal and takes about five minutes. A balance review happens after that and can occur on any withdrawal.
Where this comes from: Scrambly's help centre articles on withdrawals, account verification and using your account, read on 4 November 2026; user reports on r/Scrambly_Official and r/Scramblyio from September 2025 and March 2026; and Tremendous's public description of its payout service. Wait times are what users reported, not guarantees, and Scrambly can change its process without notice. Fitcoin has no relationship with Scrambly.
About the author: Harris Khan is the co-founder and CTO of Fitcoin, a UK fitness-rewards and health-insights app that reads Apple Health and Health Connect.