Terms of Use

1. Eligibility

You must be at least 13 years old, or older if the law where you live sets a higher minimum. If you are under 18, or under the age at which you can consent to these Services where you live, you may use the Services only if a parent or guardian agrees to these Terms and the Privacy Policy. We collect date of birth during account setup and block accounts under 13. By using the Services you confirm that you meet this requirement and that any account information you give us is accurate and up to date. Accounts that do not meet it may be refused or closed.

2. Your account

• You're responsible for keeping your sign-in methods (email, phone, Google, Apple, etc.) secure and for any activity on your account.
• You can manage your sign-in methods in the app under Settings → Sign-in methods.
• If you sign in with phone or email, you confirm the number/address belongs to you. You must not impersonate another person.
• You can request to delete your account at any time in the app or by emailing hello@fitcoin.co. Deletion is soft-deleted first: your account is flagged for removal and permanently purged after a 30-day grace period. Signing back in during that window cancels deletion. After purge, Auth credentials and associated Fitcoin cloud data are removed subject to backups and legal retention described in the Privacy Policy.

3. FitScore, Fitcoins & rewards

• FitScore and Fitcoins are scoring values calculated from your activity in the main Fitcoin app and, where shown, the same Fitcoin wallet in Sleep by Fitcoin and Pedometer. They are not currency, are not redeemable for cash, and have no monetary value outside the Services.
• Fitcoins can be exchanged for the rewards we offer in the app, subject to availability and any reward-specific rules. Reward catalogues, prices, and partner terms can change at any time. Home companions (pets) and similar virtual items bought or unlocked with Fitcoin are in-app items only: they are not currency, have no cash value and are not transferable outside the Services.
• We may adjust, expire, freeze, or cancel Fitcoins or rewards we believe were earned through abuse, fraud, automation, manipulation of HealthKit/Health Connect/wearable data, or any other violation of these Terms.
• Partner offers are provided by third-party brands. Their fulfilment, returns, and customer-service terms are between you and the partner; Fitcoin is not a party to that contract.
• Some rewards are prize draws or raffles. The rules shown in the app for that campaign (how to enter, who can enter, the prize, the closing date and how a winner is chosen) apply to that campaign. Entry may depend on a qualifying action described there, such as a tracked purchase with a partner. Fitcoins are not a stake and cannot be wagered. We may refuse, cancel or withhold an entry or prize if we believe it is fraudulent, ineligible, or in breach of these Terms or the campaign rules. Unless a campaign says otherwise, prizes have no cash alternative and the promotion is void where prohibited. If a campaign rule conflicts with this paragraph, the campaign rule controls for that promotion.
• We may engage contractors to introduce and manage reward partners. Those contractors may be paid a share of partner-related revenue. For that purpose we may share how much was spent at a partner store or on a partner campaign. We do not share your name, account, health data or other personal details with them. See the Privacy Policy for more detail.

4. Fitcoin Premium and Clasp Pro

Fitcoin Premium and Clasp Pro are auto-renewing subscriptions. The price, billing period and what is included are shown before you pay and can vary by country and store. Premium may unlock features such as advanced AI coaching and insights in Fitcoin. Clasp Pro may unlock Intelligence, guided mindfulness sessions and a full year of charts in Clasp. Which features are included can change, and we will not remove a feature you have already paid for during the period you paid for without offering a cancel-and-refund of the unused part of that period. A Fitcoin Premium subscription does not automatically include Clasp Pro, and Clasp Pro does not automatically include Fitcoin Premium.

If you subscribe in the iOS or Android app, Apple or Google sells you that subscription and charges your Apple ID or Google account at confirmation of purchase. The subscription renews unless you cancel at least 24 hours before the end of the current period, and your account may be charged for renewal within 24 hours before that period ends. Manage and cancel in your App Store or Google Play subscription settings. Where the store offers a free trial, any unused part of the trial is forfeited when you buy a subscription if the store's terms say so. Refunds of store purchases are handled by Apple or Google. We do not see or store your full card number.

If you subscribe on the web at fitcoin.co/premium, Stripe processes the payment and you can manage or cancel through the Stripe customer portal linked from that page. By completing web checkout you ask us to start Premium immediately. If you are a UK or EEA consumer you can cancel that purchase within 14 days. We will refund the price less a proportionate amount for the days already supplied. Once that billing period has been fully supplied, the cancellation right for that period ends. Cancel before the renewal date to stop the next charge.

You can gift a month or year of Premium to another Fitcoin account (or share a redeemable code). Gifted Premium lasts for the purchased period and does not auto-renew. A gift code bought on the web is issued when payment succeeds. By completing that purchase you ask us to supply the code immediately and acknowledge that your 14-day cancellation right ends once the code is issued. A Family plan lets one paying owner share Premium with up to five other Fitcoin accounts (six people in total). Family seats are managed in the app; the store subscription stays on the owner's Apple ID or Google account. If the owner cancels or the subscription expires, family members lose Premium unless they have their own subscription, an active gift, or a lifetime grant.

5. Acceptable use

You agree not to:

• Submit fake, automated, or manipulated activity data, or use any device, treadmill, or accessory designed to fake steps/workouts.
• Create multiple accounts to claim referral bonuses, rewards, or raffle entries you wouldn't otherwise be entitled to.
• Reverse-engineer, scrape, copy, or attempt to extract source code or data from the Services.
• Bypass our rate limits, App Check / device attestation, or other anti-abuse measures.
• Use the Services to harass, threaten, defame, or impersonate others, or to share content that's illegal, hateful, pornographic, or otherwise harmful — including in Stories, direct messages, Activity photos, league/club posts and nudges. Ordinary fitness and physique photos in workout or beach attire (for example shirtless gym photos, sportswear or bikini progress pics) are allowed; full nudity and explicit sexual content are not.
• Pump or solicit SMS verification codes for any number you don't personally control.
• Abuse AI coaching quotas or submit unlawful, abusive, or third-party confidential content to coach chat.
• Spam friends with nudges, cheers or messages, or use those features to pressure, bully or impersonate anyone.

We may suspend or terminate accounts that breach these rules, with or without notice, and may report illegal activity to the relevant authorities.

You can report Stories, messages, posts, profiles and other user content in the app, or email hello@fitcoin.co. We review reports and may remove content, limit features or suspend accounts. If you disagree with a moderation decision, email us and we will look at it again. These Terms do not limit a complaint to a regulator, including Ofcom for UK online-safety matters or the Information Commissioner's Office for data protection.

6. Your content

• You keep ownership of the photos, videos, league/club posts, Activity photos, direct-message media and other content you upload ("Your Content").
• To run the features you choose to use, you grant Fitcoin a limited, non-exclusive, royalty-free licence to host, store, and display Your Content to the audience you select — for example, showing your Stories to your friends, your Activity posts and photos to confirmed friends, your chats to the other participant, or your league/club posts to members of that league. We don't use Your Content for advertising, do not sell it, do not sublicense it to third parties, and do not use it to train AI/ML models.
• This licence ends when you delete the content (or your account), except for backups and audit logs that may persist for a short period until they're rotated out. Direct messages are designed to leave the live conversation after about 24 hours, as described in the Privacy Policy.
• You're responsible for Your Content and for having all the rights you need to share it. Workout Activity photos, Stories and chat media must only show people who have agreed to be included.
• We can remove content that breaches these Terms, our community standards, or applicable law.
• Confirmed friends may see your Activity posts (workout type, timing, duration, distance, FitScore earned and any photo you attach) and may cheer, unless you turn off Share workouts in Settings → Privacy. You can remove a workout from Activity or remove its photo. Cheers and nudges are optional social prompts, not medical or performance advice.
• Your public profile may show identity (name, avatar, bio, streak chip, league tier) plus lifetime steps, highest streak and achievements. Confirmed friends can see those stats even if Private profile is on; non-friends cannot. Share FitScore graph hides the profile trend graph but does not hide your FitScore number or remove you from FitScore rankings. Share Energy, Sleep & Recovery controls the vitals rings on your Friends card, league ranking rows and club member lists. Details are in the Privacy Policy.

7. Health, wellness scores & AI coaching

• Fitcoin is a fitness and rewards service, and Clasp is a recovery and readiness service. Neither is a medical device. FitScore, SleepScore, Recovery, Energy, Drive, Immune Resilience, Load Forecast, Stress, Fitness Age, Heart Health estimates, readiness, strain, bedtime suggestions, cycle-day or cycle-phase estimates, AI coaching / Intelligence and other insights are wellness estimates for general fitness only. They are not intended to diagnose, treat, cure, or prevent any disease and must not be relied on for medical decisions. Daily values of those scores may be stored on your Fitcoin account so history can restore across devices; details are in the Privacy Policy. Cycle tracking is optional and is not a medical, contraceptive or fertility tool.
• Sleep by Fitcoin shows a SleepScore and sleep stages from Apple Health sleep analysis. Pedometer by Fitcoin shows steps, live walks or runs, and streaks. Clasp shows readiness, recovery, strain, stress and related body metrics from Apple Health, and may record workouts back to Apple Health. These are wellness / activity tools only.
• Talk to a qualified healthcare professional before starting a new exercise routine, especially if you have any pre-existing condition.
• When you use AI coaching, Intelligence or insight features, selected health-derived metrics may be sent through Fitcoin's servers to our AI processor (currently OpenAI) to generate a response, as described in the Privacy Policy. That can include daily scores, recent workouts, sleep and recovery context, check-ins, your estimated cycle day and cycle phase if you use cycle tracking, and any coach notes or preference files you keep on this device. If you dictate to coach chat, only the transcribed text is sent — not the audio. Do not submit medical records, passwords, payment details or another person's confidential information to coach chat.
• Image and video Stories, and photos or videos sent in direct messages, may be checked by automated safety systems (including our AI processor) before they appear for friends or are delivered. Videos are checked via a small sample of frames. We may allow, refuse (block before upload or send), hide pending review, or later remove content that appears to breach these Terms or our community standards. Automated checks and human reports may create internal moderation records used for safety review.
• You control HealthKit / Health Connect / wearable permissions in each app. The main Fitcoin app may request the categories shown in the permission flow, including steps, workouts, heart and sleep metrics, body measurements, walking and cardio-fitness markers, time in daylight, wheelchair pushes, menstrual flow, and Health profile sex and date of birth. Where you allow writes, Fitcoin may write menstrual-flow logs you record in the app back to Apple Health or Health Connect, and may write finished in-app workouts or gym sessions as exercise sessions. Sleep by Fitcoin requests sleep analysis from HealthKit. If you track a night on the phone, it also uses motion and the microphone. Pedometer requests steps, active energy and heart rate, and may use GPS during a live walk or run. Clasp requests the sleep, heart, temperature, oxygen, energy, steps and workout categories shown in its Health permission flow, may write workouts you record in Clasp back to Apple Health, and may use location while in use for weather and outdoor session routes. Revoking access stops future reads from that source but does not automatically erase data already stored by Fitcoin Ltd.
• Optional manual wellness check-ins (such as muscle soreness, mood, water intake and cycle logs) are for general fitness context only. Mood entries, water logs and cycle logs you choose to record are stored with your Fitcoin account. They are not sold and are not used for advertising. Mood and cycle-phase context may be sent to our AI processor when you use coaching, as described in the Privacy Policy. They are not medical assessments.

8. Intellectual property

The Fitcoin, Clasp, Sleep by Fitcoin and Pedometer apps, website, brand, designs, and underlying technology are owned by FITCOIN LTD or its licensors and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services for personal, non-commercial purposes in accordance with these Terms.

9. Third-party services

Fitcoin integrates with third-party services including (without limitation) Apple HealthKit, Apple App Store, Google Health Connect, Google Health / Fit APIs where used as a fallback, Google Play, Google AdMob, Firebase, WHOOP, Oura, OpenAI, our partner brands, and contractors we engage to introduce those partners. Your use of partner brands is also subject to their own terms. We are not responsible for third-party services or content.

10. App Store EULA (iOS)

If you downloaded Fitcoin, Clasp, Sleep by Fitcoin or Pedometer by Fitcoin from the Apple App Store, you also agree to Apple's Standard EULA: apple.com/legal/internet-services/itunes/dev/stdeula. Apple is a third-party beneficiary of these Terms with respect to that EULA.

11. Disclaimers & limitation of liability

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that scores, insights or AI outputs will be accurate or suitable for any particular purpose. If you are a consumer, this does not affect your statutory rights. In the UK those include rights under the Consumer Rights Act 2015 that digital content and services be of satisfactory quality, fit for a particular purpose made known to us, and as described.

To the fullest extent permitted by law, FITCOIN LTD, its directors, employees, and partners will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or related to the Services will not exceed the amount you paid us, if any, in the 12 months before the event giving rise to the claim, or £50, whichever is greater. Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

12. Termination

You can stop using the Services and delete your account at any time (subject to the grace period in section 2). We can suspend or terminate access if you breach these Terms, if we are required to by law, or if we stop offering the Services. If we end a paid Premium subscription for a reason other than your breach, we will refund the unused prepaid period. Where Apple or Google took the payment, that refund is requested through them. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability and governing law) will survive termination.

13. Governing law & disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except where consumer law gives you the right to bring a claim in your home court or to rely on mandatory protections in the UK nation or EEA country where you live. Those rights are not affected.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes we'll update the "Last updated" date and, where appropriate, notify you in the app or by email. Continued use of the Services after the changes take effect means you accept the new Terms. If a change materially reduces Premium during a period you have already paid for, you may cancel and we will refund the unused part of that period.

15. Contact

Questions about these Terms: hello@fitcoin.co.